Lavender Barn

Introduction to our Privacy Policy

We are committed to safeguarding the privacy of our customers, website and social media visitors; being transparent in how we collect and treat your personal information in ways that comply with our legal obligations.

How we Use your Personal Information

We will use your personal information to confirm your booking. The details we collect from you will include your name, address, payment and other contact details.

To complete your booking, we share your personal information with third parties who are involved in the booking process, such as service and business providers, as well as holiday booking web sites that we subscribe to.

We need to process your personal information in this way to enter into and perform the booking contract for the holiday you have booked.

Subject to your chosen preferences we will also consider this as 'expressing an interest in Lavender Barn'.

 

When you telephone, text or email us, we may also handle your personal information (such as your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to confirm whether Lavender Barn is available on certain dates, or to explain how our holiday bookings process works.

We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.

If you have opted in via our website or over the telephone to receive marketing information about Lavender Barn from us, we will handle your personal information for example (your name, email address and postal address and telephone number) to provide you with holiday information in line with any preferences you have told us about.

Periodically we may send you emails about Lavender Barn. When we do,  we rely on your consent to contact you for marketing purposes. Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them.

When we send you marketing material in the post, we rely on a legitimate business interest to let you know about our latest holiday offers.

You are not under any obligation to provide us with your personal data for marketing purposes.

You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at contact@lavenderbarn.com or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.

We will also use your personal information to provide you with a more relevant and useful experience (such as by displaying information about Lavender Barn and guest comments we think you will be interested in, based on your visit history and browsing habits).

Our use of your information in this way means that your experience of our site will be more tailored to you and be more useful relevant and timely

We also share your personal with third party web site analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will also use your personal information in order to make our web site more secure, and to administer our web site and for, data analysis, statistical purposes.

You can prevent us from using your personal information in this way by using the 'do not track' functionality in your internet browser. If you enable do not track functionality, our site may be less tailored to your needs and preferences.

Our site may, from time to time, contain links to and from the websites of our business partners.

We do not accept any responsibility or liability for these policies or websites. Please check their policies before you submit any personal information to these websites.

If we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation); or if Lavender Barn is acquired by somebody else, in which case the personal information held by us will be transferred to the buyer.

We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the relevant seller or buyer of our business may not be able to provide services to you.

In some circumstances we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation.

When you visit our web site our service providers will automatically collect certain technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, along with your login information, browser type; and Information we receive from other sources. We are also working closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive personal information about you. We will combine the information you provide to us with information we collect about you.

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

Lavender Barn is advertised with third party advertising networks.  The third party web sites may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

The personal information that we collect from you will be stored in a location within the EU.

All information you provide to us is stored on our web site provider’s secure servers or those of our third party booking agents.

Where you have booked a holiday at Lavender Barn, we will retain your data for a period of 7 years.  We consider this is a reasonable period to ensure that we are able to assist you should you have any subsequent questions, or issues in connection with your stay at Lavender Barn, or if any subsequent legal issues arise.

Where we have used your personal information to contact you for marketing communications we will contact you at least every five years to ensure you are happy to continue receiving electronic communications.

If you tell us that you no longer wish to receive marketing communications from us, we promise to stop sending them to you.

You have the right to object to us handling your personal information. If you ask us to stop handling your personal information that we use for our legitimate business reasons, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue. You have the right to ask us to stop handling your personal information for marketing purposes.

You have a right of access and are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information  relating to our use of your personal information. You also have the right to access your personal information which we are handling.

You can exercise this right by contacting us. The easiest way is by email at contact@lavenderbarn.com

You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.

You have a right to restrict our processing of your personal information where you think we hold inaccurate personal information about you;  our handling of your personal information breaks the law, but you do not want us to delete it;  we no longer need to process your personal information, but you want us to keep it for legal reasons; or

we are handling your personal information because we have a legitimate interest (as described above, and you are in the process of objecting to this use of your personal information

Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.

You have the right to receive the personal information we hold about you in a structured, and clear format and to send this to another organisation controlling your personal information.

You have the right to require us to erase your personal information which we are handling in the following circumstances:

You have the right to lodge a complaint with the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales.

Any questions, comments and requests regarding this privacy policy should be addressed to

contact@lavenderbarn.com

This policy was updated on 1st May 2018. Please check our web site for details of any future changes